Accessibility: fully compliant

Note to be removed from client websites – This statement is a template declaration for websites based on Cityway’s V8 product platform. It should be customized for each client site on the platform.

This page outlines our commitments to digital accessibility and defines the compliance level of this website with current regulations and standards.

What is digital accessibility?

Digital accessibility refers to a set of rules and best practices that cover functional, graphic, technical, and editorial aspects.

Following these rules and practices ensures that digital media (websites, mobile apps, PDF documents, etc.) are accessible to people with disabilities.

An accessible website allows users to:

  • Customize display settings via the operating system and/or browser (e.g., enlarge or reduce text size, change fonts, modify colors, disable animations, etc.).
  • Navigate using assistive technologies such as screen readers or braille displays.
  • Navigate without a mouse, using only a keyboard, switches, or a touchscreen.
  • Access videos and audio content with subtitles and/or transcripts.
  • And more.

Accessibility Commitments

Cityway is committed to making its websites (internet, intranet, and extranet), mobile applications, software solutions, and digital urban furniture accessible in accordance with Article 47 of Law No. 2005-102 of February 11, 2005.

RGAA Compliance Statement

This declaration applies to the “TSIV8” base site, of which this website is an instance. It does not take into account any customizations made as part of the LabelSite, particularly regarding editorial content or graphic personalization.

Compliance Status

This website is fully compliant with the RGAA (General Accessibility Improvement Guidelines) – version 4.1.2.

Test Results

An initial compliance audit to RGAA version 4.1.2 conducted in November 2024 by Ideance revealed an overall compliance rate of 71.9% for the sample.

A first follow-up audit by Ideance in December 2024 showed an improved compliance rate of 90.6%.

A second follow-up audit conducted in February 2025, again by Ideance, confirmed a 100% compliance rate for the sample at that time.

Content Exempt from Accessibility Requirements

The spam protection system “hCaptcha” has been exempted and was not subject to a full and detailed audit.

However, it was verified that its presence does not hinder the use or accessibility of the rest of the site.

Additional Remarks

Validity of Generated Source Code

The generated source code of the site’s pages is not fully valid according to the specified document type.

However, for the reasons outlined below, RGAA criterion 8.2 related to this point has been marked as compliant.

Officially, WCAG criterion 4.1.1 related to RGAA criterion 8.2 has been removed from WCAG 2.2 and should be considered as still satisfied under WCAG 2.1 and the European standard EN 301 549.

In practice, this criterion no longer provides any benefit for accessibility for people with disabilities. Any accessibility issues arising from invalid source code are covered by other RGAA criteria.

Keyboard-Inaccessible Content

On the homepage, in the location search fields with autocomplete (e.g., “Where are you departing from?”, “Where are you going?”, etc.), a message containing a link that is not accessible via keyboard appears when no results are found.

It was determined that including this link in the keyboard navigation path would significantly complicate the use of the component.

This message is correctly conveyed to screen readers (speech synthesis and/or braille display). The link to the contact page is explicit, and several alternatives are available on the page.

Declaration Establishment

This declaration was established on 18/02/2025.

Technologies Used to Build the Site

  • HTML5
  • SVG
  • ARIA
  • CSS
  • JavaScript

Test Environment

Tests were conducted using the following browser and screen reader combinations:

  • Firefox 133.0 and NVDA 2024.4.1 on Windows 11
  • Firefox 133.0 and JAWS 2024 on Windows 11
  • Safari and VoiceOver on macOS 15.1.1
  • Safari and VoiceOver on iOS 18.1.1

Accessibility Evaluation Tools

  • Colour Contrast Analyser
  • Contrast Finder
  • Firefox Developer Tools
  • Web Developer (Firefox extension)
  • HeadingsMap (Firefox extension)
  • Stylus (Firefox extension)

Pages Audited for Compliance

  • Homepage
  • Editorial content
  • Contact

Improvement Approach

Cityway plans to audit other sections representative of the website’s functionalities, such as the route search module or traffic information. These sections were last audited over three years ago.

Feedback and Contact

If you are unable to access any content or service on this site, you can contact us using one of the following methods and describe your issue:

  • Send us a message via our contact form.
  • Email us at: XXX
  • Call us at: XXX
  • Write to us by post at the following address:
    XXX

We commit to responding within a maximum of XXX.

Legal Remedies

If you have identified one or more violations of digital accessibility regulations on this website (e.g., accessibility defects, missing mandatory declarations, etc.), and:

  • You have contacted us to report it.
  • You did not receive a satisfactory response.

Then you may:

Contact Arcom

To report one or more violations of digital accessibility regulations, visit the contact form on Arcom’s website.

Contact the Defender of Rights

To assert your rights regarding accessibility issues you encountered:

  • Contact your regional delegate via the Defender of Rights delegate directory.
  • Fill out the Defender of Rights complaint form by selecting the topics “I am a victim of discrimination,” then “Private goods and services,” and finally “Disability.”
  • Send a free letter (no stamp required) by post to:
    Défenseur des droits
    Libre réponse 71120
    75342 Paris CEDEX 07